LGT Cars - Frequently Asked Questions-FAQ

Q. ARE YOU A LICENCED COMPANY?

A. YES. WE ARE LICENCED BY THE PUBLIC CARRIAGE OFFICE UNDER LICENCE NUMBER: 009659

Q. ARE YOU A VAT-REGISTERED COMPANY?

A. Yes. We are VAT registered company and our VAT Registration #289 6778 15

Q. DO YOU CHARGE VAT OR DO YOU PROVIDE A VAT INVOICE ON TOP OF PRICES?

A. No. We do not charge VAT to passengers so we do not provide VAT Invoices.

Q. IS YOUR SERVICE AVAILABLE DAY AND NIGHT?

A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. ARE YOUR PRICES FIXED?

A. Yes. The prices are fixed for pre-booked transfers. However, if there are any additional drop-offs, pickups or diversions there will be additional charges.

Q. WILL I INCUR ANY EXTRA CHARGES IF MY PLANE IS DELAYED OR CANCELLED BY THE AIRLINE?

A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. WHAT HAPPENS IF I BOOK ONLINE?

A. We will review your request and send you an email confirming the booking with a Job number.If you are an account holder, you will have an option of the accepted journey and you can track the job by checking in your account.

Q. WE HAVE CHILDREN TRAVELLING WITH US; CAN YOU PROVIDE CHILD/INFANT SEATS?

A. Yes We can provide up to 2 Infant, Child, and Booster Seat in any MPV vehicle. Please specify your child’s age at the time of booking and enjoy the comfortable journey.(It is Legally Allowed for any age of Child to travel without any Child seat in Private Hire and Taxis in the United Kingdom on Rear Seat)

Q. CAN I SMOKE IN THE CAR?

A. No. We operate a strict no-smoking policy in all our vehicles.

Q. HOW DO I FIND MY DRIVER AT THE AIRPORT?

A. Our driver will wait in the arrival hall with your name Board at the mentioned Meeting point. You will receive a confirmation email after booking any journey with Us and Meeting Point will be specified.

Q. ARE YOU CHARGING ANYTHING EXTRA FOR CHRISTMAS?

A. An additional surcharge of 50% on the prices listed on this site will be added on the following dates: 25, 26, 31 December as well as 1 January.

Q. WILL I BE SHARING WITH ANYONE ELSE?

A. No. We do not operate a shared taxi service.

Q. WHAT DO I DO IF I CAN NOT LOCATE MY DRIVER?

A. Please call us at 020 36177825 or +44 203 6177825 and our team will help you find your driver at the terminal.

Q. IS GRATUITY INCLUDED IN THE PRICE?

A. No. It is at the passenger’s discretion and you can pay at the end of the trip.

Blog Posts

Decoding the Ease of London Airport Transfers: A Detailed Insight

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Frequently Asked Questions

Q. Are you operating at Cruise Ports?

Ans. Yes, We are operating at Cruise Ports

Q. Is booking available online?

Ans. Yes booking is available online.

Q. Do you have a big car or coaches?

Ans. Yes, we do have big cars and coaches

Q. Do you refund cancel bookings?

Ans. Yes, we refund cancel bookings

Q. Are your drivers' professionals?

Ans. Yes, our drivers are highly professionals

Q. Do you provide a service with a Child Seat/Car Seat?

Ans. Yes, we provide a Child Seat/Car Seat.

Q. Do you have hygienic cars?

Ans. Yes our cars are hygienic.

Our Clients Testimonials

reasonable fare

Prices are more reasonable compared to other private cab services. Hassle-free and more reliable than Uber.
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Extremely useful

your cab transfer service was extremely useful in providing transport for our event. All staff was very helpful. I was very impressed.
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responsible

I have used cab service on two visits and have found them professional and responsible.
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5-star rating

I have been using the cab transfers and it has always been an Excellent service. 5-star rating from me,
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Online booking simple

The cab arrived very punctually and the journey was smooth. Online booking was also simple. (I tried another company first but wasn't able to book and gave up.) First rate!
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professional cab company

Very professional, reliable, friendly, and quick to respond. A pleasure to travel with!
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recommend

I would recommend this service to get the best price, communication, and hassle-free ride to and from the airport.
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professional

Driver arrived on time. Good communication and professional skills.
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Rliable And Trusted

 Since we were a big family, we hired two cabs. The driver picked us up from the airport and then dropped us off at our hotel. The next day he was waiting outside our hotel at our agreed time. He spent the whole day with us. We continued using his service for the rest of our time in London. He provided water and the car was always very clean. 
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Trusted Cab Service

At promptly 7 AM they were waiting for us and brought us back to our hotel without an issue. 
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amazing

I have used cabs from BAC in London and it was amazing.
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Best Cab

We had one of the best drivers today. Lovely car and has a lovely driver. THANK YOU!
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Great job

Great job and we look forward to you helping us again in the future.
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Good service

Your cab service is very good and the driver had a great attitude. I give him a 5-star rating.
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excellent service

 Super-communicative company and excellent service. Rather than wondering if the booking you made is a 'real' booking and/or whether the cab will even turn up, you get loads of comments and a car-tracking link so you know where it is on its way to you.
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Trustworthy

Brilliant service, on time, very helpful, reliable, and trustworthy.
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Reliable

On our return trip, we requested the cab to come an hour before the time we had previously agreed to due to the delays at the airport. They did it without an issue.
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smooth journey

 The driver arrives 10min before the agreed time which is great. The journey was very smooth and I made it on time.
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Excellent customer service

Excellent customer service, value for money and no task is too onerous for these guys.
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great service

Extremely great service, very polite employees, safe and good driver.
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